At PlayPK, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have over your data as a user of our platform.
Last updated: January 2026 | Effective immediately upon publication
These cards highlight our core data-handling commitments. They summarise — but do not replace — the full policy below. Please read the complete document.
We apply industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to personnel with a legitimate business need.
PlayPK does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data is shared only where necessary for platform operations, legal compliance or with your explicit consent.
You have meaningful rights over your personal data including rights of access, correction, erasure, restriction of processing, and data portability. We honour all valid requests in accordance with applicable data protection law.
Your data is collected for specific, explicit and legitimate purposes. We do not process it in ways incompatible with those stated purposes. If our processing needs change materially, we will update this policy and notify you.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised.
Every category of data processing on PlayPK is underpinned by a lawful basis — whether contractual necessity, legal obligation, legitimate interest, or your explicit consent. We do not process data without a valid justification.
This Privacy Policy ("Policy") describes how PlayPK ("PlayPK", "we", "us", "our"), the operator of the website accessible at https://playpk.cam ("Platform"), collects, processes, stores and protects personal data relating to users of the Platform ("User", "you", "your").
PlayPK is an English-language online betting information and gaming platform designed specifically for users in Pakistan, including players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. The Platform is provided in English and all data handling practices described in this Policy apply equally to all users regardless of their location within Pakistan or elsewhere.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are accessible from the Platform's navigation. By using the Platform you confirm that you have read, understood and accept the data practices described in this Policy.
Note on Applicable Law: PlayPK applies data protection standards consistent with internationally recognised best practices and the requirements of the jurisdiction in which it operates. Users in Pakistan should be aware that local data protection legislation, including the Prevention of Electronic Crimes Act 2016 (PECA) and any applicable provincial privacy frameworks, may also apply to their personal data. Nothing in this Policy constitutes legal advice.
For the purposes of this Policy, the following terms shall have the meanings set out below:
PlayPK collects the following categories of personal data from users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/passport number, photograph | Account creation, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | Deposit/withdrawal records, payment method identifiers, PKR transaction history | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, game history, bet records, session duration, click paths | Platform improvement, responsible gambling monitoring, personalisation |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Support resolution, quality assurance, dispute records |
We collect only the minimum data necessary for the stated purposes. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data or biometric data unless expressly required for identity verification purposes and only to the extent legally permitted.
PlayPK collects personal data through the following channels and mechanisms:
PlayPK processes personal data under the following lawful bases, as applicable to each processing activity:
PlayPK uses collected personal data for the following purposes:
PlayPK does not use automated decision-making that produces solely automated legal or similarly significant effects on individual users, except where expressly permitted by applicable law and where appropriate safeguards are in place.
PlayPK does not sell, rent or trade your personal data. We may share your data with the following categories of third parties, only to the extent necessary for the stated purposes and subject to appropriate data protection agreements:
All Data Processors engaged by PlayPK are required to process personal data only on documented instructions, to maintain appropriate security measures, and to comply with applicable data protection obligations.
PlayPK uses cookies and similar tracking technologies to operate and improve the Platform. Cookies may be session-based (deleted when you close your browser) or persistent (remaining on your device for a defined period).
The following categories of cookies are used on the Platform:
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. More detailed cookie information is available in the Platform's cookie management interface.
PlayPK retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to applicable legal retention obligations. Retention periods are determined by reference to:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.
If you close your Account, we will retain certain data for the period required by applicable law and for the purposes of fraud prevention, AML compliance and dispute resolution. You may request confirmation of the retention period applicable to your specific data by contacting our support team.
PlayPK implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Our security framework includes:
Notwithstanding the above, no method of data transmission over the internet or electronic storage is completely secure. PlayPK cannot guarantee the absolute security of your data, and users should take appropriate precautions including maintaining strong, unique passwords and enabling any available two-factor authentication on their Account.
Subject to applicable law and certain legal limitations, you have the following rights in relation to your personal data held by PlayPK:
To exercise any of the above rights, please contact PlayPK's support team via Live Chat or by email at the address provided in the Contact Us section below. We will respond to valid requests within the timeframe required by applicable law, typically within 30 days.
The PlayPK Platform is strictly for adults aged 18 or older, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from individuals under the eligible age. Age verification is conducted as part of the account registration and KYC process.
If we become aware that personal data has been collected from an individual below the eligible age, that Account will be immediately suspended, associated data reviewed and, where appropriate, deleted or reported to relevant authorities. Any winnings accrued by an underage user will be forfeited.
If you believe a minor has registered on the PlayPK Platform, please contact our support team immediately via Live Chat or email so that we can investigate and take appropriate action without delay.
PlayPK is designed to serve users across Pakistan, including cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. The following points are relevant to Pakistani users specifically:
PlayPK reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users by posting a prominent notice on the Platform or by sending a notification to your registered email address, with reasonable advance notice where required by law.
The "Last updated" date at the top of this Policy reflects when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.
Where a material change reduces your rights or increases the scope of data processing, we will obtain fresh consent where required by applicable law before the change takes effect with respect to your data.
If you have any questions, concerns or requests relating to this Privacy Policy or our data handling practices, please contact PlayPK's Data Protection team through the following channels:
We aim to acknowledge all privacy-related requests within 5 business days and to provide a substantive response within 30 days. Complex requests may require additional time, in which case we will inform you of the expected timeframe. Current response SLAs are published in the Help Centre.
If you are not satisfied with our response to a privacy request, you have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction applicable to your circumstances.
Our Terms & Conditions, Responsible Gambling guide and FAQ provide further context for how PlayPK operates. We recommend reading all policy documents before using the Platform.
🔞 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please play responsibly.